I can not log in via FTP?

Make sure you are using the correct log in info

usernames and passwords are case sensitive

master ftp account

hostname: yourdomain.com

username: username

password: password


additional ftp accounts are virtual users must log in this way

hostname: yourdomain.com

username: username@yourdomain.com

password: password


if the problem persists and you are sure you entered the correct user/password
info submit a trouble ticket to the help desk

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